Employment at the Science Center of Iowa

Classification: Part Time

Department: Retail Operations

Reports To: Director of Retail Operations & Participant Services Manager

Scope: Participant Services team members are the heart and soul of communication in informing guests about the many incredible opportinities taking place at SCI. These team members must exemplify excellent guest service while staying informed on all of SCI's activities. Under the direction of both the Participant Services Manager and the Director of Retail Operations, Participant Services team members will be charged with providing SCI guests a positively memorable experience with every visit!

Responsibilities:

• Box Office - Greet guests as they enter SCI in a prompt and friendly manner; Effectively manage the communication in everyday operations (i.e. - phones, radio, email, face-to-face, etc.); Accurately process and track sales transactions, cash handling processes and point-of-sale expectations.
• A-ha! Gift Shop - Assist participants with A-ha! Gift Shop sales and experiences; Accurately staff and execute cash handling and point-of-sale processes; Effectively answer the phone and handle guest objections and inquiries; Maintain stock, presentation and cleanliness of the gift shop.
• IMAX - Greet and welcome participants as they arrive for shows; Process tickets for all shows; Direct traffic flow to best accommodate participant needs and operations of the IMAX; Ensure the cleanliness and overall presentation of the IMAX theater; Answer questions relating to the IMAX theater and current shows; Assist in the training of applicable IMAX volunteers.

Requirements:

• Must have retail, sales and/or strong customer service background
• Pleasant, outgoing personality
• Outstanding customer service skills
• The ability to work well with the public and communicate effectively
• Strong problem-solving and organizational skills
• Accurate and efficient bookkeeping / money-handling skills
• Well groomed, clean and presentable
• Ability to multi-task in a fun and high-energy environment
• Ability to work effectively as a team while taking the self-initiative to accomplish tasks
• Ability to lift 35 lbs.
• Must uphold the values and integrity of the Science Center of Iowa

Working Hours: Varies with SCI and IMAX operating hours, but can include daytime, evening, holiday and weekend hours.