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Employment

The Science Center of Iowa engages and inspires Iowans along their journey of lifelong science learning.

Thank you for your interest in joining our dedicated, enthusiastic staff!

Use the filters below to view full-time, part-time, event, internship and preschool positions. Once you have identified a position to apply for:

For more information, contact scihr@sciowa.org.

Positions

  • Visitor Services Manager

    Classification: Non-Exempt
    Department: Visitor Services
    Reports To: Director of Visitor Services

    Position Overview

    The Visitor Services Manager delivers an exceptional, seamless experience for all Science Center of Iowa (SCI) visitors, members, and group guests across admissions, retail operations, and membership support. Serving as a primary Manager on Duty (MOD), this role leads daily floor operations, facilitates smooth building opening and closing procedures, including cash opening and closing, handles escalated visitor inquiries, and manages operational edge cases, including inclement weather protocols.

    Key Responsibilities

    Floor Leadership & Visitor Experience

    • Serve as the visible floor lead, welcoming guests and ensuring prompt, professional support across in-person, phone, and email touchpoints.
    • Address visitor inquiries and de-escalate complex concerns, resolving issues with care and
    • Foster a collaborative, high-energy environment for Visitor Services team members, providing real-time coaching and constructive feedback to support peak performance.
    • Partner cross-functionally with other departments to maintain elevated guest experience standards throughout the facility.
    • Support daily exhibit maintenance by overseeing platform resets throughout the day and during closing routines.

    Admissions, Retail & Financial Operations

    • Drive engagement and revenue through active promotion of SCI products, memberships, and retail offerings in the A-ha! Store.
    • Process ticket sales, retail purchases, and member transactions using the Customer Relation Management (CRM) systems.
    • Act as cash lead: open, reconcile, and close cash drawers, handle funds securely, and process daily deposits in accordance with financial control policies.
    • Complete all administrative reporting and transactional documentation accurately and on

    Manager on Duty (MOD) Duties

    • Lead opening and closing procedures for the facility during scheduled shifts and special evening
    • Serve as primary point of contact for building safety, visitor safety, emergency response, and weather-related disruptions.

    Please note this job description does not contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job; duties, responsibilities and activities may change at any time with or without notice

    Supervisory Responsibility

    While this position has no current direct reports, it provides daily functional guidance, onboarding support, and peer coaching. The role offers observational feedback to the Visitor Services leadership team to assist with formal performance reviews and corrective actions. There is potential that this role could have direct reports in the future.

    Qualifications

    Required:

    • Experience: Proven track record in customer service, retail, or hospitality
    • Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams, Forms) and the ability to master dedicated CRM/POS software.
    • Financial Acumen: Strong basic math skills with experience handling cash, balancing register drawers, operating POS systems, and processing refunds.
    • Core Competencies: Exceptional written and verbal communication skills, strong problem-solving abilities, high attention to detail, and a calm demeanor under pressure.
    • Ethics & Integrity: Uncompromised integrity, strong sense of accountability, and strict handling of confidential guest and financial data.
    • Clearances: Successful completion of a background check and professional reference

    Preferred:

    • High school diploma or
    • Prior experience in a supervisory, team lead, or floor management

    Work Schedule & Environment

    • Flexibility: Hours depend on organizational needs and regularly include days, evenings, weekends, and holidays.
    • Typical Shift Pattern: This position is full-time, but a part-time position could be considered for the right candidate. A Thursday–Sunday pattern is standard, with shift hours varying between 8:20 AM and 10:00 PM. There could be days that are 12+ hours, but hours will be flexed on other days to accommodate.
    • Travel: Minimal to none.

    Physical Demands

    • Movement: Prolonged periods of standing and Must be comfortable working at heights and physically able to reach, handle objects, climb ladders, bend, or crawl into awkward spaces. Frequently required to balance, stoop, kneel, or crouch.
    • Lifting: Must be able to lift, bend, twist, stoop, climb, reach, and lift up to 50 pounds at a time. Use of hands to grasp, move, handle, control, assemble or feel objects, tools, or Repeat the same movements.
    • Vision: Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust See details of objects that are less than a few feet away.
    • Auditory: The noise level in the work environment is usually moderate to

    To Apply

    Email your resume and completed application materials to scihr@sciowa.org.

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