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Employment

The Science Center of Iowa engages and inspires Iowans along their journey of lifelong science learning.

Thank you for your interest in joining our dedicated, enthusiastic staff!

Use the filters below to view full-time, part-time, event, internship and preschool positions. Once you have identified a position to apply for:

For more information, contact scihr@sciowa.org.

Positions

  • Visitor Services Associate

    Classification: Part Time, Non-Exempt
    Department: Visitor Services
    Reports To: Director of Visitor Services

    Position Overview

    This Visitor Services Associate is a Part Time position responsible for assisting the Visitor Services team with customer service, sales, operations, and problem solving. The successful candidate will perform front line admissions and retail sales duties while engaging and supporting visitors to ensure outstanding customer experiences. This position supports visitor services in various operational areas of the Science Center of Iowa (SCI) including the visitor services desk and A-ha! Gift Store.

    Responsibilities

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodation, and perform other duties as assigned.

    • Greet all visitors in a professional, friendly, and timely manner, including answering phones and directing customer inquiries
    • Assist visitors with admission ticket sales, basic membership sales, A-ha! Store merchandise sales and answering questions and providing information about SCI
    • Must be knowledgeable and well prepared to offer and sell products, services and programs SCI offers
    • Responsible for ensuring complete follow-through for all stages of ticket and store sales
    • Keep accurate and detailed records of all incoming and outgoing calls and messages, and effectively communicating them to their applicable departments
    • Assist as needed in all areas including, but not limited to, Visitor Services Desk, A-ha! Store and the SCI exhibit platform experience
    • Ensures accurate transactions by balancing cash register at the beginning and end of shift
    • Rings up merchandise and sales: bag purchased items
    • Stocks shelves, sets up displays and performs cleaning duties
    • Assists visitors in providing information, resolving complaints, locating various products
    • Processes returns and exchanges according to organization policy
    • Maintain and demonstrate an adequate working knowledge and use of all required SCI software and databases
    • Must uphold SCI’s values and commitment to excellence, diversity and inclusion
    • Please note this job description does not contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job; duties, responsibilities and activities may change at any time with or without notice

    Supervisory Responsibility

    This position does not have direct supervisory responsibilities.

    Education, Experience and Other Requirements

    Required:

    • Must be dependable and have a history of reliable attendance
    • Effective problem-solving skills and strong organizational skills
    • Must be able to multitask and work with great attention to detail
    • Ability to work independently while also constructively contributing to the team environment
    • Excellent written and verbal communication skills
    • Knowledge of and ability to use cash registers, computers, calculators and scanners
    • Basic mathematical skills, as needed to make change and process refunds
    • Must maintain a professional demeanor
    • Trustworthy and of high integrity, showing high respect for confidential information
    • Successully pass a background check

    Preferred:

    • Previous customer service experience
    • Proficiency with Microsoft Office Suite (e.g. Word, Excel, Outlook, PowerPoint)

    Physical Demands

    While performing the duties of this position, the employee is regularly required to stand; use hands to finger, handle, or feel; and hear or talk. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel or crouch. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

    Hours & Work Schedule

    This is a part-time position that could turn into a full-time position for the right candidate. Hours will vary based on business needs and may include days, evenings, weekends and holidays. Standard hours are usually between 8:20 a.m.–4:20 p.m. Evening and holiday hours could vary and are dependent on the needs of the organization. Generally, no travel will be required.

    To Apply

    Email your resume and completed application materials to scihr@sciowa.org.

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